Careers

Open Positions Sales Associate

Dracut Appliance Center is looking for a new sales associate in our Dracut and Tewksbury locations! We're looking for someone with high energy and good organizational skills to take care of customers during and after their visits to Dracut Appliance. Dracut Appliance has been family owned and operated since 1949. We sell and service every major brand of appliances.

Some requirements for the job include:

  • Keeping the work environment neat and clean.
  • Ensuring that all products or merchandise are placed in their respective areas.
  • Helping customers locate merchandise or find suitable alternatives.
  • Actively engaged in developing more effective customer service skills.
  • Being knowledgeable about the benefits and uses of each appliance.
  • Communicating with managers regarding customer concerns and employee matters.
  • Handling sales transactions which may include operating cash registers
  • Providing honest and positive feedback to customers regarding the best products that fit the customers’ expectations.

Job Type: Full-time

Benefits

  • Employee Discount
  • Health Insurance
  • Paid Time Off

Schedule:

  • Weekend availability

Customer Service Representative/Warehouse Associate

Job Description

Responsibilities:

  • Answering customer queries with a professional attitude and manner.
  • Load/Unload Trucks full of appliances in Warehouse.
  • Ability to lift at minimum 75 LBS (major appliances)
  • Demonstrating excellent call handling skills, perseverance and respect.
  • Scheduling service appointments for customers.
  • Receiving service parts and inputting into inventory.
  • Returning unused parts back to the suppliers.
  • Notify and schedule customers for service when parts are received.
  • Prepare appliances to picked up by customers in the warehouse.
  • Ability to work in a warehouse environment.

Skills:

  • Multi-tasking (able to talk and research at the same time).
  • Excellent social skills both written and verbal.
  • Ability to have a positive and constructive view of working with others/outstanding teammate.
  • Your ability to uncover hidden customer needs utilizing effective questioning.
  • Being responsible and punctual.
  • Display interpersonal skills.

Communication method(s) used:

  • Email
  • Phone
  • Chat
  • In-Person

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a college diploma

Work Remotely:

  • No

This Job Is Ideal for Someone Who Is:

  • Dependable – more reliable than spontaneous
  • People-oriented – enjoys interacting with people and working on group projects

Job Type: Full-time

Salary:

  • $19.00 - $22.00 per hour

Benefits:

  • Dental Insurance
  • Health Insurance
  • Paid Time Off

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

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