About Us
What Sets Us Apart
There’s a reason why Dracut Appliance Center has been serving this area since 1949 — it’s customer satisfaction. The moment you step into our store, our committed staff is ready to provide knowledgeable and friendly support for all of your needs. Our goal has been to deliver the best brands at the best possible price while delivering outstanding, friendly, customer service. We will work with you to find a product that fits your needs, budget, and lifestyle.
We’re always ready to answer your questions and help you get the products you need.
Visit our store to meet our friendly sales, delivery, install and service team to see what a difference buying local with an experienced staff can make.
75
Over 75 Years Serving the Community
3
3 Generations of a Family-Owned Business
The Dracut Story
In 1949, Eddie Moran and his wife, Barbara, opened Dracut Appliance Center at 1105 Lakeview Avenue, across the street from its current longtime location at 1112 Lakeview Avenue. Fast-forward to present day, and a third generation of Morans now run Dracut Appliance, which has expanded to two storefronts, in addition to a warehouse around the corner from the Dracut location that opened in 2008.
"My grandfather opened Dracut Appliance," says Craig Moran, one of two brothers in charge of the company today. "He used to display the appliances out on the sidewalk. He had a storage trailer on the lot, and would keep the appliances in the trailer and deliver them from there. He would work at the store from 9am to 6pm, and then deliver in the evenings or in the mornings before he opened up. That’s how it started. He was very good at what he did. He was hard‑working".
Eddie’s son, Stephen, took the helm of the business in the mid-1970s when Eddie decided to retire. The store was remodeled, and the second showroom location added. Stephen himself has now recently retired, and his sons, Craig and Peter, run the business. Craig is in charge of sales and marketing, while Peter is in charge of the warehouse, service, and deliveries. The oldest son, Stephen II, recently returned from Colorado to assist with the business.
During COVID-19, Dracut Appliance saw an incredible amount of growth, during which the store outgrew its warehouse, and had to rent another local property to accommodate the increase of orders. The Big Box stores were unable to handle the increased demand, but Dracut had no problem keeping up.
"A lot of other places weren’t able to handle the service issues in particular," Craig says. "Our service department can take care of issues that come up swiftly. Lowes and Home Depot have to call the manufacturer, which slows things down for the consumer. They were also booking 3-4 weeks out. But we can get right out to service an appliance."
"We are also proud to have a pretty loyal following," Craig said. "My parents and grandparents did that, and we’re just trying to keep that going. There are a lot of really good, loyal people who know they can just pick up the phone and call us. That’s something we’re pretty proud of. We’re starting to see customers whose grandparents were customers, and they told their grandkids to go to Dracut Appliance. We’ve always said word of mouth is the best kind of advertisement."
All of the Morans — Stephen, Brenda, and their three sons — still live in Dracut, and take pride in the fact their neighbors and friends can trust Dracut Appliance Center when they’re purchasing a new appliance. "A lot of places have grown so big that they lose track of the day-to-day, and we don’t want that to happen. We’ve been here 75 years. If you have a problem, you know where we are, and you know you’re going to get the best service you can ask for."
Our entire team looks forward to helping you & your family select the perfect appliances for your needs. We look forward to seeing you soon!
Our customers are our family, and we love to hear what they have to say. Check out their rave reviews right here.
I have been buying my appliances here for 25+ years. Prices are reasonable, good assistance. Nice selection of mid to mid-high price appliances. I would probably go elsewhere for a broad range of low-end appliances.
William C.
We are remodeling our kitchen. Seth was fantastic helping us decide on what appliances were best for our needs. We have been shopping with Dracut Appliance since the 1990s and wouldn't shop for appliances anywhere else.
Laurie P.I would recommend Dracut Appliance in Dracut MA hands down. Our sales rep is Craig he was awesome, very professional, I called him many times with questions but he was always very pleasant, helpful and kind...
Linda L.Truly a quick and easy transaction. The crew delivered in a quick professional manner, and on time. I will never buy another appliance from anyone BUT Dracut Appliance Center! If you're looking for a new appliance, check them out...
Pamela B.