• ABSOLUTELY NO RETURNS ON OUT OF BOX AIR CONDITIONERS!!!
• 25% RESTOCKING FEE + $65 RE-DELIVERY FEE FOR ACCEPTED RETURNED ITEMS
• INSTALLATION CHARGES MAY BE MORE IF IT INSTALLER FINDS IT IS MORE THAN A "BASIC INSTALLATION" SEE SALESMAN FOR DETAILS
• $65 REDELIVERY FEE IF UNIT DOES NOT FIT CUSTOMER RESPONSIBILITY
• UNIT MUST BE SERVICED BEFORE IT CAN BE RETURNED DUE TO MALFUNCTION
• ONCE A UNIT IS SIGNED FOR NO CLAIMS CAN BE MADE DUE TO DAMAGE
• OLD UNITS CAN NOT BE MOVED INTO OTHER ROOMS, ONLY OUTSIDE
• DELIVERY CHARGES MAY APPLY FOR AREAS OUTSIDE OF A 15 MILE RADIUS
• RETURNED CHECKS WILL COST CUSTOMER $25
• DIRECT ORDER ITEMS CANNOT BE RETURNED FOR ANY REASON EXCEPT FOR BEING UNREPAIRABLE
Online Orders - Orders placed during Dracut Appliance's hours of operation will be possessed and schedule for delivery within 1 hour of receipt. Orders received after business hours will be processed the next business day. Products that are in stock and can be delivered within a few of days of order. Deliveries of products that are not in stock are based on factory availability. Generally products are available within 2 weeks. Dracut Appliance is a member of a multi billion dollar buying group with product coming in to a 285,000 square foot warehouse every day.
Delivery Times: Dracut Appliance will call the night before your delivery and give you a 4-hour time frame. Make sure you set up your delivery on a day you are able to be home all day. We offer call-ahead service. Our drivers can call you on their way to your delivery. When using your own installer. Make sure your old appliance is unhooked for pick up when the new appliance arrives. All deliveries must be paid for 48 hours in advance
Delivery Policies: Delivery is free on any purchase of $449 or more with in a 15 mile radius. Dracut Appliance also offers removal of your old appliance for a charge of $25. We will not pick up additional items on top of what we are delivering. (If we are delivering a washer we will remove your old washer. Not a washer and dryer.). We will not return for pick up of old appliances that are not ready to be removed at the time of delivery unless previously arranged by salesman and is noted on sales invoice. In these cases there may be a $60 delivery charge to return. We reserve the right to refuse old appliances that may have excessive grease or pests of any kind. When using your own installer, be sure to have the old appliance disconnected before our delivery crew arrives. When we deliver, our crew will level the appliance and install hoses provided by the manufacturer for certain appliances. We remove all cardboard containers from the delivery site. We are not responsible for any parts or accessories that need to be added on for completion of the installation. It is the customer's responsibility to have a clear access path for our delivery crew. This is especially important in the winter months. Be sure to check access to doorways, hallways and entrances before our crew arrives. If we do not have access to your door due to any obstacle, or are unable to enter your home with your appliance, we reserve the right to charge a 25% restocking fee in addition to a $60 re-delivery fee. All appliances must be signed for, by someone 18 years of age or older, at the time of delivery. If no one is home for the delivery, your product will not be dropped off, and a re-delivery fee of $39.95 will apply. Be sure to inspect your appliances at the time of delivery. We are not responsible for damages after our delivery crew leaves. If damage is detected while our crew is present, we will assess the situation and handle it at the time of delivery..
Check your dimensions: Check, double check and triple check. We are not responsible for appliances that do not fit. Keep in mind that appliances have changed sizes over the past years. Check doorways, hallways and entrance dimensions before our crew arrives. If we are unable to enter your home with your appliance, you will be charged a 20% restocking fee and a $39.95 delivery fee as well. Our sales staff is always happy to assist you in dimension requirements.
Electric ranges and clothes dryers - Electric ranges and electric dryers do not come with new cords from the factory. Our delivery crew will attach a new power cord to your new stove and/or dryer at the time of delivery. We will supply either a 3 or a 4 prong power cord. Cords provided by Dracut Appliance are no more than 4 ft in length. If needed, we can supply a 6 foot cord at extra cost. Dracut Appliance does not install anti tip brackets on electric ranges.
Clothes washers - Most clothes washers do not come with new fill hoses. Our delivery crew will not re-use old hoses or existing hoses. We carry rubbers hoses and stainless braided hoses and will only connect your clothes washer to new hoses. When using existing hoses you will be responsible for connection. Hot and cold fill hoses should be changed every 3-5 years as a preventative maintenance. We will connect power cord from new washer to receptacle if present. We do not supply or carry any extension cords.
Our delivery crew does not disconnect gas appliances, refrigerator waterlines, dishwashers or any built in products. We can provide someone is needed
Gas appliances, water lines & ice makers, dishwashers, range hoods, over-the-range microwaves ovens, wall ovens, cook tops, garbage disposals, gas dryers and compactors can be installed for an extra cost. Below is a list installation prices. Installations are provided by a licensed and insured contractor. In most cases the pricing does not exceed what is charged at the time of sale. Installations could cost more depending on previous install. Codes and laws are changing all the time. Nobody knows for sure until we enter the home. The pricing below is what is charged at the time of sale. I.e.: new water valves, gas shut offs and rusted or corroded pipes are some example of how and when price could change.
1. Existing Gas stoves $200 (LP conversion $110.00. We can only convert if customer is using our plumber)
2. New water lines for refrigerators $200, Connect to existing water line $140, ice makers installed in refrigerators $100
3. 3 or more installations at once ask salesman
4. New garbage disposals Replace $190 New Install See Sales for Detail
5. Existing over-the-range microwaves $160. For new installations See Sales for detail
6. Range hoods $160
7. Dishwashers $200. European dishwashers i.e. LG, FISHER/PAYKEL , ASKO, $250
8. Single wall ovens - Gas-$275/Elec-$275, Double wall ovens - Gas-$350/Elec $350
9. Compactors $80
10. Gas dryers $200(LP conversion $110.00. We can only convert if customer is using our plumber)
Please verify that our cords will fit. Our delivery crew does not disconnect gas appliances, waterlines, dishwashers or any built in products. See store for a complete list if your product is not listed above.
Return Policies: Products to be returned, are subject to a 25% re-stocking fee as well as a $65 re-delivery fee if applicable. Once a product is in the consumer's house and signed for, it is under warranty of the manufacturer. The manufacturer will examine any products not working after the delivery crew has left. We can not take back any appliance in exchange for a new one without having a service technician examine the product first. Subject to the service technician's assessment the product will be either repaired or replaced. Manufacturers warranty states that a service technician must inspect the product to determine what is causing it to fail. In cases of a product problem, the manufacturer has the right to fix the product. If it is an installation problem, the service technician does have the right to bill the customer for his time at the home. Return of any air conditioners will only be accepted if in original unopened box OPENED BOX AIR CONDITIONERS WILL ONLY BE TAKEN BACK DUE TO MECHANICAL FAILURE!!
Damaged: Any damage to the home must be inspected by a member of the D.A.C. team first. Any damage fixed by a customer, without a D.A.C. member looking at the damage will not be paid. Damaged products discovered after delivery will be repaired by the manufacturer unless the damage cannot be fixed. The manufacturer has the right to refuse repair on any defects reported after that time. Law states that if a product cannot be fixed within the first 30 days of delivery, the product must be replaced. Law also states that the manufacturer has the right to try and fix the problem. No manufacturer will take back an appliance without examining the product first. Therefore, a service technician will need to inspect each and every product. Returns of any built-in products including dishwashers, microwaves, over-the-range microwaves, wall ovens, garbage disposals etc., must have approval from the manufacturer to be returned. Dracut Appliance does not take back any built-in appliance without a manufacturer's approval. If a manufacturer states they will take back a built-in appliance, the customer is responsible for any installation charge incurred.
CHECK RETURN: Any checks return for non sufficient funds will be charged a 25.00 bank charge fee.
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